Terms and policies

01About this agreement

This is the agreement between you and EduCipher. It applies from the moment you create an account, and you are asked to accept it before the account exists rather than afterwards.

1. 1.1

   Accepting these terms is required to register. If you do not accept them, do not create an account — there is no partial acceptance.

2. 1.2

   Your account records the version of this document you accepted and the moment you accepted it. A later revision does not change what you agreed to.

3. 1.3

   Where the English and Arabic texts differ in meaning, the Arabic text prevails.

02Your account

1. 2.1

   An account belongs to one person. It is not a household, a team, or a study group, and it may not be sold, lent, or shared.

2. 2.2

   Register with your own name, a working email address and a working phone number. We contact you at both, and a certificate is issued in the name on the account.

3. 2.3

   When you register we ask who you are — a university student, a school student, or someone else — and the details that go with it: your university, faculty, study year and university code; or your school, stage and grade; or what you do and what you would like to learn. We also ask for your name and phone number. We use them to decide whether to open the account, and a person on our team reviews each new account: it can be used only once it has been approved, and if we decline it we tell you why.

4. 2.4

   You are responsible for what happens under your account. Keep your password to yourself, and tell us if you believe someone else has it.

5. 2.5

   Each account may be signed in on a limited number of devices, shown on your Devices page. Signing in beyond that limit ends the session you have used least recently. This is expected behaviour, not a fault.

6. 2.6

   You may close your account at any time. Closing it does not by itself entitle you to money back; see the purchases section below.

03The material, and what you may do with it

Everything on EduCipher — the videos, the written material, the exercises, the wordmark and the design — belongs to EduCipher or to the people who licensed it to us. Buying a track buys you access to it, not ownership of it.

1. 3.1

   Access is for your own learning. It is streaming access, granted to you personally, for as long as your entitlement lasts.

2. 3.2

   Video is watermarked with details identifying the account watching it. A copy that appears elsewhere can be traced back to the account it came from.

Not allowed

• Downloading, recording, or capturing the video by any means.
• Republishing, reselling, or redistributing any part of the material.
• Sharing your sign-in details, or letting anyone else watch on your entitlement.
• Circumventing, or attempting to circumvent, any access or playback restriction.
• Automated scraping, bulk downloading, or load testing against the platform.

04The community

The board exists so that a question asked once helps everyone who asks it later. It is public to read, it is filed by track, and it is not a private chat — there are no direct messages here by design. What you post is attached to your name and stays with the thread.

1. 4.1

   Anyone may read the board. Posting and replying on a track require holding that track; a free preview does not carry a seat in its discussion.

2. 4.2

   Ask one question per thread. Say what you were trying to do, what you expected, what happened instead, and what you already tried. Paste the exact error text rather than describing it, and format code as code.

3. 4.3

   Answer the question that was asked. If you think it is the wrong question, say so and explain why — that is an answer too. Mark the reply that solved it as the accepted answer, so the next person finds it.

4. 4.4

   Correct people plainly and without contempt. "That will not work, and here is why" is welcome. "Read the documentation" on its own is not an answer, and neither is mockery of a beginner.

5. 4.5

   Arabic and English are both welcome, in the same thread if that is how the conversation goes. Write so that someone reading it in six months can follow it.

6. 4.6

   If you post something an assistant wrote, say so and say whether you checked that it works. An untested answer presented as a tested one wastes the time of the person who trusts it.

Not allowed

• Insults, harassment, threats, or personal attacks of any kind.
• Abuse or discrimination on the basis of religion, origin, gender, or anything else.
• Sexual content, graphic content, or anything unlawful.
• Posting somebody else’s personal details, screenshots of private conversations, or workplace material you are not free to share.
• Advertising, recruitment, referral links, or repeated self-promotion.
• Links to pirated material, cracked software, or leaked course content — ours or anyone else’s.
• Impersonating another student, an instructor, or a member of staff.
• Off-topic argument — political or religious disputes belong somewhere else.

05Moderation and enforcement

Moderation is not silent. Every action a moderator takes carries a written reason and is recorded in an audit log, so "who did this, and why" always has an answer.

1. 5.1

   A post or reply that breaks the rules above may be hidden. A thread that has run its course, or turned, may be locked. Both are reversible and both are logged.

2. 5.2

   Repeated breaches lead to losing the ability to post, and then to suspension of the account. Serious cases — threats, doxxing, distributing our material — may skip straight to suspension.

3. 5.3

   You will be told what was done and why. If you believe a decision was wrong, reply to that notification and a person will look again.

4. 5.4

   An account suspended for distributing paid material does not get its purchases back. That is a breach of this agreement, not a change of mind.

06Payments and account credit

1. 6.1

   Payment is by manual transfer — InstaPay or an Egyptian mobile wallet. You make the transfer, upload the receipt, and tell us the amount you sent.

2. 6.2

   The amount you enter is what you say you sent. The amount we credit is what a member of the finance team confirms actually arrived. Both figures are kept, and neither replaces the other.

3. 6.3

   Nothing is bought in one click. You reserve a course, a single video or a bundle; we review the reservation and tell you — or, when the platform is set to approve automatically, it is approved at once; you then see the price, accept it, and pay. Access begins only once a payment that covers the price has been verified, or at once where your account credit already covers it.

4. 6.4

   A course gives you that course, for good. A single video gives you that one video only — not the rest of its course, and not its downloadable files. A bundle gives you every course in it.

5. 6.5

   Offers and promo codes lower a price for a while, or for a person. They do not combine: you receive the single lowest price available to you. A promo code can be used once per account, and may expire or be limited in how many people may use it.

6. 6.6

   Account credit is a balance held on this platform to pay for what you buy. It is not a bank account, not a regulated wallet, and it earns nothing.

7. 6.7

   A transfer that does not cover the price accumulates as credit; the purchase completes when the balance covers it.

8. 6.8

   The price you accepted is fixed at that moment. Later price changes and offers never alter a completed transaction.

07Purchases

Purchases are final. Access begins as soon as a purchase completes and the material can be watched at once, so a completed purchase is not returned.

1. 7.1

   If something you bought is not as described, or does not work, tell us through the platform. A person reads every report and will put it right where they can.

2. 7.2

   A reservation is not a purchase. You may cancel a reservation at any time before you pay, and nothing is charged until you do.

3. 7.3

   We may decline a reservation that is under review. You will always be told why.

4. 7.4

   A transfer sent by mistake — twice, or for the wrong item — is kept as credit on your account. Tell us through the platform if you need it looked at.

5. 7.5

   Account credit that has not been spent stays on your account for your next purchase.

08Certificates

1. 8.1

   A certificate is issued when the track is complete: every lesson that has video watched, every required quiz passed, and the project — where a track has one — read and approved by a person.

2. 8.2

   A certificate may also be issued by an administrator to someone who has demonstrated the material another way. The record keeps who issued it and why; the certificate itself is the same document, because it attests to the same achievement.

3. 8.3

   Every certificate carries a serial anyone can check on this site without an account. The serial is a public handle, not a secret.

4. 8.4

   A certificate obtained by cheating, by sharing an account, or by any misrepresentation will be revoked. Revocation keeps the record: the public answer changes from "genuine" to "issued and withdrawn".

5. 8.5

   A certificate states what you completed here. It is not a promise of employment and does not claim accreditation by any authority.

09Your data

We keep what running the platform requires, and no more. EduCipher is self-hosted: your data sits on infrastructure we operate, and it is not sold, rented, or handed to advertisers.

1. 9.1

   What we store: your name, email address and phone number; what you told us about yourself when you registered (your university, faculty and year, or your school, stage and grade, or what you do, and your city if you gave it); your progress through each track; the files you send for document quizzes and the grades and corrections you receive; your posts and replies; your payment requests and receipts; your certificates; and a record of privileged actions taken on your account.

2. 9.2

   Passwords are stored one-way hashed. Nobody at EduCipher can read your password, and no support process will ever ask you for it.

3. 9.3

   Payment receipts are held in private storage and are never served from a public address.

4. 9.4

   We keep records of payments, purchases and certificates for as long as we may need to answer a question about them — a dispute, or an employer verifying a serial years later.

5. 9.5

   You can ask for your data or ask us to delete your account. Deletion removes your account and your posts; it does not erase financial records we are required to keep, or a certificate that has been issued and verified by others.

10Availability and changes

1. 10.1

   We aim to keep the platform available and the material current, but we do not promise uninterrupted service. Maintenance happens, and so do outages.

2. 10.2

   Tracks are revised as the tools they teach change. A track you hold may gain, lose, or replace lessons.

3. 10.3

   We may change these terms. Material changes are announced, and the version is dated so you can see what changed and when.

4. 10.4

   To the extent Egyptian law permits, EduCipher is not liable for indirect or consequential loss, for money sent to a payout number you gave incorrectly, or for failures of networks and payment providers outside our control.

5. 10.5

   This agreement is governed by the laws of the Arab Republic of Egypt, and its courts have jurisdiction.

11Contact

Questions about any of this can be raised through the site — reply to any notification you have had from us, or ask on the board for your course.